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Export your top 20 ranking keywords from the Efficiency tab, search each in an anonymous Maps session, record the primary category of the leading 3 outcomes, and compare to your own. An inequality on high-volume questions is the highest-leverage single edit in regional SEO. Pair this audit with our for criteria.
They do lift click-through in the regional panel, inhabit area that would otherwise emerge a rival, and feed freshness signals into the 2026 AI summary generator. The product and deal brochures, by contrast, have become materially more important this year now that Google Maps pulls items into its AI responses.
A single image, a brief body (up to 1,500 characters however 150 to 300 performs best), and an optional CTA button. Posts expire after 7 days but remain archived on the profile. Publish a minimum of one per week. The CTA drop-down consists of Book, Order online, Purchase, Discover More, Sign up, and Call now Reserve and Order online transform best when the landing page is purpose-built.
Great for grand openings, seasonal trunk shows, and time-limited workshops. The event schema feeds into Google Maps event discovery and is among the few locations where structured calendar information surface areas natively inside the profile. Deal posts support a voucher code, an optional expiry date, and a specific terms-of-use field.
Turn deals monthly; a profile constantly marketing the exact same 15% off signals staleness to users and to the summary generator. The Products tab holds private SKUs with photo, name, rate, description, and optional CTA. In 2026, Google Maps AI summaries pull directly from product entries when a user asks "does anyone close-by sell X", making this the single most underused surface in GBP.
Every product entry is a tiny landing page inside the profile. Posts, items, and offers now feed into the Maps position summary in addition to reviews and your profile description. Keep at least one post active at all times, refresh the item catalogue quarterly, and compose item descriptions with the specificity a summary generator can ground on active ingredients, materials, service scope, warranties.
[target2:anchor_exact1]What has altered in 2026 is that evaluation material now feeds 2 distinct surfaces: the classic star-rating and bit stack, and the AI-generated summary paragraph above it. The Q&An area has actually silently become more crucial for the very same factor answers are a grounding source for AI responses. Messaging is a conversion channel that many SMBs still leave off.
React to positive reviews briefly and specifically (discuss what the customer discussed the dish, the procedure, the outcome). React to unfavorable evaluations measured and factually, provide an offline channel, and never ever argue. Never copy-paste the very same line throughout 5 evaluations Google's duplicate detection flags it and it looks cheap to the next consumer checking out the profile.
[target2:anchor_exact1]Never use incentives for evaluations; Google's policy enforcement on this is rigorous and automated. Any Google user can ask and address questions on your profile.

Upvote appropriate customer answers so they rise above inaccurate ones. Messaging is opt-in and tied to a response-time SLA. If you do not respond to within 24 hr regularly, Google auto-disables the Message button to secure user experience. Incorporate with business Messages API if you run a client assistance platform (Intercom, Zendesk, HubSpot) otherwise route messages to a staffed channel your team really sees.
Generic luxury evaluations like "Fantastic service" have actually always been low-value. In 2026 they are likewise wasted summary tokens. Request for specifics in the demand itself "What stood apart about the visit?" triggers information, while "How was your experience?" prompts unclear. Our covers associated entity and grounding concepts. Profiles with richer media get more views, more calls, and more instructions requests.
The 2026 media panel surface areas a mix of owner-uploaded and customer-uploaded possessions, and benefits profiles that steadily refresh the owner side. Google occasionally auto-rotates covers from client uploads if no owner cover is set a factor to set one explicitly.
Tight crop, strong background, legible at favicon size. The logo is what appears next to AI-generated summaries and in the local pack listing on desktop test how yours renders at 64 pixels square. Upload a minimum of five of each. Shoot throughout the service' best-looking hour (sunset outside, lunch-rush interior) rather than empty on a Monday early morning.
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